How do I create a new restaurant promotion?

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The process of creating a new promotion for your restaurant involves 2 steps: 1. Planning and designing the offer 2. Creating a multi-channel marketing campaign Let’s take an example: A promotion for Valentine’s day. First, we decide on an offer – “Heart-shaped large pizza for 9.99 only”. Next is designing an image for the offer. […]

How does “Emergency Update” request work?

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An Emergency update is a business “critical” update required in the system. Critical updates could be website downtime, menu price discrepancy or similar that need immediate attention. We allow for 1 emergency update for our clients. Our support team generally responds within 24-48 hours.

What are scheduled monthly updates?

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We perform scheduled monthly updates for our clients at the end of each month. Updates are performed on website, menu items and pricing, online ordering, marketing calendar, promotions and anything related to the restaurant marketing setup. All update requests received by the last day of each month is automatically scheduled for update by our support […]

Online ordering customer is not receiving notification

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Typically, the online ordering system is configured to send the customer a text message and email confirmation. If the customer is not receiving notification, the following could be the causes: – The customer has used a landline phone number (not a mobile number) that is not enabled to receive text notifications. – The order notification […]

My restaurant website is not reachable?

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Issue: I can not access the restaurant website and webmail? There could be a variety of reasons why the restaurant website is not reachable. We plan website maintenance during non-business hours and notify you. However, there might be temporarily unavailability that should only last no more than a few minutes. If the website is down […]

How do I send support requests to the TDR team?

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We recommend the best way to send the TDR support team is by creating a support ticket on this portal. The other option is sending an email to support, but there is a time delay in getting the email registered to our support portal.