Read the rewards program guide to learn about how to checkin, earn rewards and redeem rewards. There are 2 versions – Mobile Loyalty and Tablet Loyalty. See the guide to learn more.
The process of creating a new promotion for your restaurant involves 2 steps: 1. Planning and designing the offer 2. Creating a multi-channel marketing campaign Let’s take an example: A promotion for Valentine’s day. First, we decide on an offer – “Heart-shaped large pizza for 9.99 only”. Next is designing an image for the offer. […]
Details coming soon.
We offer 2 versions of loyalty program: – Mobile Loyalty program – Tablet Loyalty program You can choose mobile loyalty, tablet loyalty or both for your business. Here are some considerations: – Younger people who carry smartphones tend to prefer mobile loyalty programs. – Elderly people who may not tend to use a lot of […]
An Emergency update is a business “critical” update required in the system. Critical updates could be website downtime, menu price discrepancy or similar that need immediate attention. We allow for 1 emergency update for our clients. Our support team generally responds within 24-48 hours.
We perform scheduled monthly updates for our clients at the end of each month. Updates are performed on website, menu items and pricing, online ordering, marketing calendar, promotions and anything related to the restaurant marketing setup. All update requests received by the last day of each month is automatically scheduled for update by our support […]
Typically, the online ordering system is configured to send the customer a text message and email confirmation. If the customer is not receiving notification, the following could be the causes: – The customer has used a landline phone number (not a mobile number) that is not enabled to receive text notifications. – The order notification […]
Issue: I can not access the restaurant website and webmail? There could be a variety of reasons why the restaurant website is not reachable. We plan website maintenance during non-business hours and notify you. However, there might be temporarily unavailability that should only last no more than a few minutes. If the website is down […]
We recommend the best way to send the TDR support team is by creating a support ticket on this portal. The other option is sending an email to support, but there is a time delay in getting the email registered to our support portal.
First-time users, need to register at the support portal. Use a valid email and password to register. Once you register, you will be able to submit a new support ticket and check on your ticket status.